Help center
How can we help?
Browse answers by topic below, or contact us any time.
Orders and shipping
How long does shipping take?
Most orders ship within one business day and arrive in 3 to 5 business days in the US.
How much is shipping?
Shipping is free on orders over $75. Other orders ship for a flat rate shown at checkout.
How do I track my order?
You'll get a tracking link by email when your order ships. You can also find it in your account under Orders.
Subscriptions
How does Subscribe & Save work?
Choose Subscribe & Save on an eligible product to save 20% on monthly deliveries.
How do I skip or change a delivery?
Sign in to your account and open Subscriptions to skip, change the date or swap products.
How do I cancel?
Cancel any time from your account. There are no cancellation fees.
Returns and refunds
What is your guarantee?
Try any product for 30 days. If you don't love it, contact us for a full refund on your first order of that product.
How do I start a return?
Contact us with your order number and we'll email a prepaid return label.
Products
Are your products vegan?
Many are. Each product page lists whether it's vegan and any allergens. Marine collagen comes from fish.
Can I take several products together?
Our products are designed to work together, but check with your healthcare provider if you're pregnant, nursing, taking medication or have a medical condition.
Tidewell Guides
How do I find a Guide?
If someone shared Tidewell with you, you're already shopping with them. You can also ask us to connect you with a Guide.
How do I become a Guide?
Visit Become a Guide to compare kits and enroll online.
My account
How do Tide Points work?
Tide Points are earned on subscription orders and can be redeemed for free product.
How do I update my payment method?
Sign in to your account to add or update a card.
Contact us
Still need help?
Chat
Monday to Friday, 8am to 6pm PT
[chat link]We reply within one business day
[support email]